FAQs

Every manufacturer has a different policy, but the most common is they keep a percentage of the sale, which can range from 10% to 25%, plus the cost of freight to return the item. Boxes must be undamaged with no visible tears or marks. However, most suppliers will not issue a credit until inspected by their warehouse staff.

Our Livonia, Michigan showroom is available for free samples. Our team can also bring samples with them during in-home estimates. If you need one sent to you, please contact us and we will send one to your door!

Yes! We install everything we sell for customers within the Southeast Michigan area. Please contact us at (313) 937-6009 for a free estimate.

We only sell products for refinishing hardwood and our installation services. Right now, we do not sell tools or rent out equipment.

We are happy to offer a military /senior discount of 5% on labor.

We recommend that you purchase extra flooring. We like to say at least 10% for waste from cuts, plus a few extra boxes in case your flooring becomes no longer sold if you need to replace pieces as years go on.